Grievance Redressal

Rapid Consultancy is committed to providing fair, transparent, and efficient services to all customers. We take customer feedback and complaints seriously and have established a structured Grievance Redressal Mechanism to address your concerns promptly.

You may register your grievance through any of the following channels:

• In Person: Visit our branch at Musthafa Nagar, Khammam, Telangana during business hours (Mon–Sat, 9:00 AM – 5:00 PM)
• Email: rapidconsultancy124@gmail.com
• Phone: +91 7670870964

Please provide your name, loan account number (if applicable), a clear description of the grievance, and any supporting documents.

If you are not satisfied with the resolution provided by our branch, you may escalate your grievance to:

Grievance Officer
Rapid Consultancy Pvt Ltd
Musthafa Nagar, Khammam, Telangana
Email: rapidconsultancy124@gmail.com
Phone: +91 7670870964

If the grievance remains unresolved after exhausting our internal channels, you may approach the Reserve Bank of India's Integrated Ombudsman Scheme (RBI IOS) or the relevant consumer forum.

Rapid Consultancy guarantees that customers who raise legitimate grievances will not face any discriminatory treatment or retaliation in the processing of their loan accounts or services.